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Total Nutrition Aid Center's Policies.

About Us Brands Contact Info
Privacy Policy Disclaimers Product Availability
Product Info Pricing Info Shipping Costs
Canceled Orders Returns Refunds
Exchanges Store Credit Other FAQs


ABOUT US:
Total Nutrition Aid Center was founded in March of 2005 by DR.Vilk, and it has been gaining internet popularity, as more and more of the reputable high quality nutritional products are added online. Dr. Vilk is a Homeopath, Holistic Practitioner, EAV Practitioner, Certified Clinical Nutritionist and Dietitian, Certified Metabolic Typing Advisor and a healthy fit mother of three healthy fit children. She holds a Masters Degree in Biochemistry, a Nutritionist's Diploma from Ashworth University and is a member of The American Society of Clinical Nutritionists. The nutritional supplements as well as homeopathic and holistic remedies which Total Nutrition Aid offers, have been exclusively selected for their superb quality and effectiveness. These include organic and all-natural nutritional products, which have been researched and lab tested for true validity and best performance. Some of them are new, some are improved, and others have been known to work for literally thousands of years.

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BRANDS:
All of Total Nutrition Aid Center's products are natural, safe, and have been highly beneficial to many people for many years. Get the optimum nutrition and natural healthy holistic remedies needed to improve conditions such as migraines, allergies, depression, weight problems, chronic pain, and numerous illnesses. Our health and nutrition catalog is conveniently stored into categories for easy selection. We have some of the most popular homeopathic and nutritional products from brands such as:

Boiron Lumina Health Cellfood Garden of Life
Energetix Ron Teeguarden's Dragon Herbs Heel
Heel BHI Honey Gardens Nature Pure
New Chapter NewMark Pure and Natural
Rainbow Light Vital Choice

More products are added online daily - we also carry a large selection of professional quality reputable brands, such as: Ortho Mollecular, Standard Process, Dr Marshall's / Prlabs, Young Living Oils, Flora and a larger selection of Rainbow Light products. To order or inquire about brands that are currently available offline, please fill out our online contact form or call us toll free: 1 (877) 571-8862 or 1 (630)947-8110

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CONTACT INFO:

Schedule consultations,office visits and Ship returns to :
Total Nutrition Aid (YOUR RMA #)
51 Chestnut Terrace
Buffalo Grove, IL 60089
First, please check the Returns and Refunds sections for proper procedure.

Send checks, money orders and other correspondence to:
Total Nutrition Aid Center
PO BOX 574
Lake Villa, IL 60046-8448

Toll Free Phone: 1-877-571-8862
Direct Phone: 1 (630)947-8110
Fax: 1-847-728-5368
E-mail: sales@totalnutritionaid.com
Or click here and use our online contact form

Also, Total Nutrition Aid is on a variety of social networking sites:
Follow Total Nutrition Aid on Twitter


Friend Total Nutrition Aid on MySpace Follow Total Nutrition Aid on Google Buzz

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PRIVACY POLICY:
Your privacy is extremely important to us. Any and all data collected will remain with Total Nutrition Aid Center and will NOT be shared or sold to anyone else. We will use your contact information to send you the product(s) you ordered, and/or update you with information directly related to your order, and/or with replies to your questions. (If you give us permission to do otherwise, we will do otherwise. For example, if you wish to be updated via email when we have special sales and promotions, - we will do as you requested, until or unless you choose to unsubscribe.)

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DISCLAIMERS:
Unless noted otherwise, the statements you see on this site have not been evaluated by the FDA or HPB. The contents of this website, including but not limited to the products listed and opinions mentioned, should not be used as a substitute for medical advice, or to diagnose, treat or cure any illness. Always consult your personal physician or a licensed medical practitioner before consuming any new supplements and never change any medications without his/her express permission.

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PRODUCT AVAILABILITY:
Please note that we try our best to keep all our stock information current and up to date. Normally, orders for in-stock products are filled and shipped out to our customers within 1 to 3 business days. Please allow 24 hrs for the warehouse to receive and process your order.

If we're unable to do this for any reason (which happens very rarely), we will notify you via email on the same or next business day, and inform you of the expected shipping date. We leave the choice to you - the customer - whether to wait, change or cancel the order.

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PRODUCT INFORMATION:
We do our best to provide the most correct and up to date information possible, however, this is not a guarantee of perfect accuracy. If you're unsure (ie: if you have allergies to certain ingredients), please double-check before buying - or call us and we'll double check for you. If you notice any inaccurate or outdated product information, please contact us and let us know right away - we will make the appropriate corrections and/or changes promptly. Because the vast majority of our information comes directly from the manufacturers and/or from the physical product itself, we try to be as close to complete accuracy as possible.

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PRICING INFORMATION:
If, in some extremely rare and unusual event, the total price of your order (whether the product price or shipping price) is incorrect for any reason, - we will always contact you and inform you. If you overpaid, we'll explain the situation and refund you immediately. If you underpaid, we'll explain the situation and ask if you still wish to proceed with the order, before charging any additional fees. We only charge your card for the amount you agreed to pay, and will NEVER charge a larger amount without your permission.

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SHIPPING & HANDLING COSTS:

Free Shipping USA Ground from Total Nutrition Aid Center When you see this image as part of a product, this means right now, it's an individual free shipping qualifying item

For this, and other promotions, sign up for our Exclusive Specials (receive our emails 2 to 4 times a year) and/or Exclusive Specials and Updates (receive our emails up to 12 times a year).

Shipping costs for any other items will still automatically calculate as per the rules below.


Free USA Ground Shipping on orders over 100 dollarsThis image is on all health and nutritional products that qualilfy for free shipping on orders over $100.00. Here are the costs for shipping methods currently available online. If you wish our products shipped outside that area or via another shipping method, please contact us first - we will do our best to help, but the prices may be different. You will, of course, only be charged for the shipping method and amount which you requested and agreed to. For shipping to the United States, the prices currently depend on your total purchase price.


Shipping Method:USA GroundUSA Grnd +
Signature
USA ExpressCanadaInternational OtherInternational Express
Shipping Days:7 to 107 to 10 1 to 37 to 217 to 212 to 5
$0.01 - $24.99:$5.95$7.95$33.95$23.95$45.50$113.75
$25.00 - $49.99:$7.45$9.45$39.95$27.95$49.50$113.75
$50.00 - $99.99:$9.95$11.95$42.95$33.95$65.00$113.75
$100.00+FREE$2.00$32.50$27.95$92.45$113.75


Shipping days = the estimated number of business days after the date of shipment.
Business days = Monday through Friday, excluding weekends and holidays.
Date of shipment = usually 1-3 business days

Express Shipping requires 1-3 days delivery after the product leaves the warehouse.

Ground Shipping within United States is FREE for orders over $100. In addition to USA and Canada, we officially provide international shipping to an ever-growing list of the following countries and territories: Australia, France, Germany, India, Israel, Italy, Mexico, Monaco, Netherlands, Netherlands Antilles, New Zealand, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, Vatican City, British Virgin Islands and US Virgin Islands - due to higher shipping and handling costs, the prices are adjusted accordingly.

For price quotes on overnight shipping and international shipping to other countries, health and nutrition related questions, or to make your order by phone, call us toll free: (877) 571-8862 or 1 (630)947-8110


If your shipping or item cost was inaccurately calculated for any reason, we will contact you with the explanation BEFORE making any charges that were different from your order confirmation. We will NOT charge a larger amount without your permission. If the product cannot ship in the time you requested for any reason - you'll be informed of this as soon as possible - we will contact you the same or next business day.

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CANCELED ORDERS:
When an order is canceled, it means you either have not been charged, or you will receive a full refund. The order may only be canceled before it is shipped out. If the order was already shipped, please adhere to the returns policy.

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RETURNS:
If there is ever a shipment error or problem on our part -- inform us of the specifics within 7 days of receiving the package, and we will make it right as soon as possible -- at no additional cost to you.

UNOPENED ITEMS can be returned or exchanged for any reason. Please be sure to contact us within 30 days from delivery, for an RMA (Return Merchandise Authorization) number. Shipping costs are non-refundable, and the customer is responsible for shipping the product back to us when returning it. Any shipping method is acceptable, as long as it provides a tracking number.

IF THE ITEM HAS BEEN OPENED, RETURN AUTHORIZATIONS WILL BE REVIEWED ON A CASE BY CASE BASIS. If authorized, the opened/used item can only be returned for a store credit of the purchase price, minus a 15% restocking fee.

Ship returns to the main warehouse:
Total Nutrition Aid (YOUR RMA #)
51 Chestnut Terrace
Buffalo Grove, IL 60089

  • the address above is for RETURNS ONLY
  • all returns must have your RMA number on the box
  • to obtain the RMA, call 1 (630)947-8110

Send checks, money orders and any other correspondence to:
Total Nutrition Aid
PO BOX 574
Lake Villa, IL 60046-8448
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RETURNING FOR A REFUND:
All refunds are subject to a 15% restocking fee. The remaining 85% of the product price is refunded to the customer once we receive the returned product. If the customer chooses to get an exchange or store credit instead, the restocking fee is waived. Ship the product back as per RETURNS instructions.

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RETURNING FOR AN EXCHANGE:
For exchanges, there is NO restocking fee. The amount of the purchase price is applied to the customer's next purchase in the same way as store credit.

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RETURNING FOR STORE CREDIT:
For store credit on unopened items, there is NO restocking fee. For store credit on opened/used items, there is a 15% restocking fee. Store credit is for clients who want an exchange but are unsure of what to buy. Store credit never expires. Once we receive the returned product, the customer is informed via email about the available store credit.

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OTHER QUESTIONS:
If you have any site-related questions that were unanswered - or any health and nutrition related questions - ask the store owner, who is also an accredited and certified specialist. Dr. Vilk is a Homeopath, Holistic Practitioner, EAV Practitioner, Certified Clinical Nutritionist and Certified Metabolic Typing Advisor and Dietitian. She holds a Masters Degree in Biochemistry, a Nutritionist's Diploma from Ashworth University and is a member of The American Society of Clinical Nutritionists. Please use the Total Nutrition Aid Contact Us form: http://site.totalnutritionaid.com/contactus.html Or call toll free: 1-877-571-8862 or 1 (630)947-8110


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Disclaimer: Unless noted otherwise, the statements you see on this site have not been evaluated by the FDA or HPB. The contents of this website, including but not limited to the products listed and opinions mentioned, should not be used as a substitute for medical advice, or to diagnose, treat or cure any illness. Always consult your personal physician or a licensed medical practitioner before consuming any new supplements and never change any medications without his/her express permission. For more information, see our Policies section. +1 demo: Basic page